FALCON OPERATIONS
Messages
Messages provides private workspace conversations, unread tracking and file sharing for staff who have access to the module.
Start a conversation
- Open Messages and select New conversation.
- Select one staff member for a direct conversation or several staff members for a group.
- Enter the first message and send it.
- For a group, use the conversation options to set a recognizable group name.
Work with your inbox
- Switch between all conversations and unread conversations.
- Search by participant, group name or visible conversation text.
- Open a conversation to mark its current messages as read.
- Use the unread indicator to spot new activity while working elsewhere in Operations.
Share an attachment
Use the attachment control in the composer, select a supported file and send it with an optional message. Common image, PDF, Office and archive formats are supported. Individual attachments can be up to 10 MB.
Workspace communicationOnly add files and messages appropriate for the selected participants. A group conversation is visible to every staff member included in that conversation.
Access and troubleshooting
| Issue | What to check |
|---|---|
| A person cannot be selected | Confirm the person has an active Staff profile in this workspace. |
| Messages is missing | Ask an administrator to check your Messages module permission and the workspace license. |
| An attachment fails | Check the file type and size, then retry after confirming the upload completed. |
| No notifications appear | Open the conversation and refresh; unread state is synchronized with the workspace message service. |